GOC Analyst
Crisis24
In this role, I developed comprehensive reports using Tableau to enhance decision-making through detailed visual insights and ensured accurate, timely reporting by extracting and processing data from multiple sources. I collaborated with leadership to design intuitive dashboards that improved data accessibility and wrote Python code to optimize processes and uncover key trends.
February 2024 - Present
Business Partner
24/7 Wellness Resort, Philippines
As part owner, I worked with my partners, architect, and contractors to design and build the resort. After the resort is built, I was part of staff hiring then eventually operations. Making sure we establish systems in place so the resort will consistently deliver good experience for our guest. I also looked for our vendors to balance quality and cost.
March 2020 - Present
IT Director
Didi Hirsch MHS
I have successfully deployed VMware server virtualization, boosting uptime by 40% and cutting provisioning time by 90%, while building a Cisco-based network infrastructure that achieved 99% uptime. I implemented a Cisco VOIP system, reducing phone provisioning time by 70% and enhancing user experience. My leadership in opening three large offices with integrated call centers and pioneering cloud-based remote work solutions ensured business continuity and seamless transitions. As a HIPAA security officer, I established protocols to protect sensitive data, while engineering a comprehensive data warehouse with SQL, SSIS, and Tableau to enable data-driven decision-making. I spearheaded technological transformations, fostering innovation and continuous improvement across IT infrastructure and services.
July 2017 - February 2020
* Full resume is available upon request.
